Occasionally, you will need to reboot your BlackBerry, (e.g. if the BlackBerry seems to get stuck hour-glassing, or doesn’t respond).
People often don’t know when / how to reset their BlackBerry when they have a problem, this guide will cover the methods, reasons, and order in which resets should be done.
There are many reasons to reset a BlackBerry, in general when things are just not working the way they should a reset is likely to correct the problem.
Some possible reasons to perform a reset:
- Handheld displays an X beside the coverage indicator
- Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator
- User is unable to send or receive messages on the handheld
- User receives an error code on the handheld
- Applications do not appear to be functioning correctly
- Desktop Manager is stuck at “working” status when the handheld is connected
- Bluetooth is not detected
- Handheld display is hard to read. For example, the display shows lines obscuring text
- Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on
Works on Models:
All models except the 850/857 & 81XX Series
There are four different types of resets, and they should be tried in order:
- Power cycle – simply turn the device off, then on
- Soft-Reset – Hold down ALT + CAP + DEL
- Double-Soft-Reset Hold down ALT + CAP + DEL once the screen illuminates repeat to press ALT + CAP + DEL again.
- Hard-Reset – Locate and push the reset button using a paper-clip. Or remove the battery for 30 seconds, then replace.
Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT + CAP + DEL keys. The screen will go blank. When the screen is no longer black, press the ALT + CAP + DEL keys again. You should then see another blank screen followed by an hour glass.
Note: This does not apply to the BlackBerry Pearl smartphone.
Note: The BB-7100 and BB-7290 and BB-7520 do not have reset buttons, on these you need to remove the battery (gently) wait a few seconds and then re-insert the battery. Be careful as you do not want to damage the contacts (or get them dirty for that matter).
67xx / 95x / 77xx – On the back, at the bottom of the unit (small hole)
62xx / 72xx – Underneath the battery cover (small hole, marked as RESET)
6510 / 7510 – By the battery (small hole)
No reset button:
71xx / 7290 / 7520
BlackBerry 7290 can Perform the Reset after an upgrade to 4.1 OS or later
- Hold down ALT + CAP + DEL