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Occasionally, you will need to reboot your BlackBerry, (e.g. if the BlackBerry seems to get stuck hour-glassing, or doesn’t respond).

Did you know that you don’t have to pull the battery?

You can do a quick reset, but press Alt + Caps + Del. This will perform a quick reset, and should be sufficient for most problems.

People often don’t know when / how to reset their BlackBerry when they have a problem, this guide will cover the methods, reasons, and order in which resets should be done.

There are many reasons to reset a BlackBerry, in general when things are just not working the way they should a reset is likely to correct the problem.

Some possible reasons to perform a reset:

    Network Issues

  • Handheld displays an X beside the coverage indicator
  • Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator
  • User is unable to send or receive messages on the handheld

    Software Issues

  • User receives an error code on the handheld
  • Applications do not appear to be functioning correctly
  • Desktop Manager is stuck at “working” status when the handheld is connected
  • Bluetooth is not detected
    Hardware Issues

  • Handheld display is hard to read. For example, the display shows lines obscuring text
  • Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on

Works on Models:
All models except the 850/857 & 81XX Series

There are four different types of resets, and they should be tried in order:

  1. Power cycle – simply turn the device off, then on
  2. Soft-Reset – Hold down ALT + CAP + DEL
  3. Double-Soft-Reset Hold down ALT + CAP + DEL once the screen illuminates repeat to press ALT + CAP + DEL again.
  4. Hard-Reset – Locate and push the reset button using a paper-clip. Or remove the battery for 30 seconds, then replace.

Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT + CAP + DEL keys. The screen will go blank. When the screen is no longer black, press the ALT + CAP + DEL keys again. You should then see another blank screen followed by an hour glass.

Note: This does not apply to the BlackBerry Pearl smartphone.

Note: The BB-7100 and BB-7290 and BB-7520 do not have reset buttons, on these you need to remove the battery (gently) wait a few seconds and then re-insert the battery. Be careful as you do not want to damage the contacts (or get them dirty for that matter).

Reset-Button Locations:
67xx / 95x / 77xx – On the back, at the bottom of the unit (small hole)
62xx / 72xx – Underneath the battery cover (small hole, marked as RESET)
6510 / 7510 – By the battery (small hole)


No reset button:
71xx / 7290 / 7520

BlackBerry 7290 can Perform the Reset after an upgrade to 4.1 OS or later

  • Hold down ALT + CAP + DEL
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One Response to
“How to Reset your BlackBerry Without Removing the Battery”
  1. mahrianor
    February 25th, 2009  at  1:42 am

    saya punya BB Bolt 9000 ketika saya reset dan ganti kartunya sayalupa user name untuk bikin email nya bisa ngga bikin user name yang baru

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