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windows-vista-blackberry-desktop-manager-bluetooth-connection

Overview

By using Bluetooth wireless technology to connect a BlackBerry smartphone to BlackBerry Desktop Manager, all data is routed through the Bluetooth port, which bypasses the wireless network. This feature reduces wireless network usage and allows BlackBerry smartphone users who are located in areas of insufficient network coverage to synchronize data and reconcile email messages.

To set up a Bluetooth connection, you must complete the following tasks:

  1. Verify that you meet the system requirements to set up a Bluetooth connection.
  2. Verify that you are using the Bluetooth software that comes with Windows XP or Windows Vista.
  3. Set Bluetooth wireless technology to Discoverable mode on your BlackBerry smartphone.
  4. Pair your BlackBerry smartphone with your computer.
  5. On your BlackBerry smartphone, enable the Trusted option for your computer.
  6. Configure Bluetooth wireless technology on your computer.

Task 1 – System requirements

To set up a Bluetooth connection, you must meet the following system requirements:

  • Your computer must be running the Bluetooth software that comes with Windows XP or Windows Vista (see Task 2).
  • Your computer must be running BlackBerry Desktop Manager 4.1 or later.
  • Your BlackBerry smartphone must be running BlackBerry Device Software 4.1 or later.
  • If you have an account on a BlackBerry Enterprise Server, it must be running BlackBerry Enterprise Server software version 4.0.3 or later, and the following IT policies must be set to FALSE:
    • Disable Desktop Connectivity
    • Disable Wireless Bypass

    Note: These two policies are located in the Bluetooth Policy Group. The default setting for these policies is TRUE.

  • If your computer does not support Bluetooth wireless technology, a supported Bluetooth adapter can be used (DLink is not supported). For a complete list of supported Bluetooth transceivers, go to the Microsoft Support Knowledge Base and search for article 841803.
  • On the BlackBerry smartphone, the Bluetooth Options screen must display Desktop Connectivity and Wireless Bypass in the Services list.
  • Your Bluetooth device must be paired with your computer.

Task 2 – Verify that you are running Bluetooth software that comes with Windows

Windows XP and Windows Vista both come with a generic Bluetooth device manager. Verify that you are running this application and not third-party Bluetooth software.

  1. In the system tray, double-click the Bluetooth icon.

    If the Bluetooth icon does not appear in the system tray, open the Control Panel and double-click Bluetooth Devices.

  2. If the Bluetooth Device window appears, then you are running the Microsoft Bluetooth software. Therefore, you meet the system requirements to set up a Bluetooth connection.If the My Bluetooth Places window appears, then you are running third-party Bluetooth software (for example, WIDCOMM). To meet the system requirements, remove this software. In order to have third-party Bluetooth software removed correctly, contact the software manufacturer.

Once the Microsoft Bluetooth software is installed, set the Bluetooth icon to display in the system tray by completing these steps:

  1. In the Control Panel, double-click Bluetooth Devices.
  2. In the Bluetooth Device window, click the Options tab.
  3. Select the Show the Bluetooth icon in the notification area check box.
  4. Click Apply, and then click OK.

Task 3 – Set your BlackBerry smartphone to Discoverable mode

Complete the following steps:

  1. On the BlackBerry smartphone Home screen, click Options and then select Bluetooth.
  2. Display the menu and select Options.
  3. In the Discoverable field, press the SPACEBAR until the field displays Yes.
  4. Save your changes.

Task 4 – Pair your BlackBerry smartphone with your computer

Complete the following steps on your computer:

  1. In the Control Panel, double-click Bluetooth Devices. For Windows Vista users, click Control Panel > Hardware and Sound > Bluetooth Devices.
  2. Click Add.
  3. Select the My device is set up and ready to be found check box and click Next. The Bluetooth software searches for any discoverable Bluetooth devices in the area.
  4. When your BlackBerry smartphone is found, select it and click Next.Note: If your BlackBerry smartphone cannot be found, verify that you meet all the system requirements to set up Bluetooth wireless technology connectivity.
  5. Select the Let me choose my own passkey option.
  6. Type a passkey in the field provided and then click Next.A message appears on your BlackBerry smartphone prompting you to Enter passkey for <computer name>.
  7. On your BlackBerry smartphone, type the same passkey as in step 6, then click the trackball or trackwheel.
  8. On your computer, when the Completing the Add Bluetooth Device Wizard screen appears, click Finish.

Task 5 – Enable the Trusted Option for your computer

By enabling the Trusted option, you will not receive a connection authorization message each time your BlackBerry smartphone connects with your computer.

  1. On the BlackBerry smartphone Home screen, click Options and select Bluetooth.
  2. Select your computer from the list of paired BlackBerry smartphone, then click Device Properties.
  3. In the Trusted field, press the SPACEBAR until the field displays Yes.
  4. Display the menu, then click Save.

Task 6 – Configure Bluetooth wireless technology on your computer

Complete the following steps:

  1. Right-click the BlackBerry Device Manager icon in the system tray and select Properties.
  2. Select the Enable Bluetooth Support check box.Note: If the Enable Bluetooth Support check box or the Configure Bluetooth button is not enabled, see Additional Information below.
  3. Click Configure Bluetooth.
  4. Click Add.The Add Bluetooth Device dialog box appears, displaying instructions on how to verify that your BlackBerry device is properly set up.
  5. Click OK in the dialog box.The Add Bluetooth Device window appears with an animated flashlight indicating that the application is searching for your BlackBerry smartphone. When your paired BlackBerry smartphone is found, it appears as an icon in the dialog box.

    Note: If your BlackBerry smartphone is not found, an Unable to locate message appears. To repeat the search, click Search Again. If your BlackBerry smartphone cannot be found, see Additional Information below.

  6. Select the BlackBerry smartphone icon and click OK.The new BlackBerry smartphone icon appears in the Bluetooth Configuration window.
  7. Click OK in the Bluetooth Configuration window.The BlackBerry Device Manager Properties window is displayed.
  8. After a few seconds, an entry entitled Bluetooth – <Your PIN> is added to the Connection Settings list in a Connected state.
  9. In BlackBerry Desktop Manager, in the Options menu, select Connection Settings.
  10. In the Connection drop-down list, select Bluetooth-PIN: <Your PIN>.
  11. Select the Automatically switch from Bluetooth to USB when USB is connected check box and click OK.The BlackBerry Desktop Manager status changes to Connected.

Additional Information

If the Enable Bluetooth Support check box and Configure Bluetooth button are not selected on the BlackBerry Device Manager Properties window, your computer may not be using original Windows Bluetooth radio drivers. Verify that you are running the Bluetooth device manager that comes with Windows (see the procedures section).

If your BlackBerry smartphone cannot be found on the Add Bluetooth Device window, your BlackBerry Enterprise Server may not have the correct IT policies enabled. Contact your system administrator to verify that the following IT policies are set to FALSE:

  • Disable Desktop Connectivity
  • Disable Wireless Bypass

Note: These IT policies are only available in BlackBerry Enterprise Server software version 4.0 Service Pack 3 and later.


Note: If the BlackBerry smartphone has an IT policy that has removed the desktop connectivity service (located in the Bluetooth options), the BlackBerry smartphone will be able to pair, but it will not be located by BlackBerry Desktop Manager.

Environment Based On:

  • BlackBerry Desktop Manager 4.1 through 4.3
  • BlackBerry Device Software 4.1 through 4.6
  • BlackBerry Enterprise Server software versions 4.0 and 4.1
  • BlackBerry smartphones with Bluetooth wireless technology
  • Windows XP Service Pack 2 and Service Pack 3
  • Windows Vista™
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“How to set up Bluetooth connectivity with BlackBerry Desktop Manager”
  1. The GeekBerry Team
    The GeekBerry Team
    April 10th, 1984  at  4:20 am —

    Be the first to comment, share your thoughts and join the conversation today! ;p

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